Refund policy

 

We have two different types of products: made to order, and pre order products. There are different exceptions for these products.

If a customer places an order on a pre-made product, and it goes 3 weeks without shipment, they have the right to request a refund. Please send us an email and do not place a chargeback request through your bank. 

Pre-orders have the production timeline posted on the product listing. This is made very clear.

Once a pre-order is placed, production begins and materials are purchased specifically for that order. There a 5 day grace period to request a refund.

If you do not receive your product in the promised timeframe, or it is lost in transit, please feel free to send us an email to help sort out the situation and we can issue the refund. Please do not place a bank chargeback, and feel free to reach out to us featuredlafootwear@gmail.com